Returns Policy

Our no quibble, 30-day, money back guarantee policy is exactly that - if you don't like, or you're unhappy with any item you have bought from, you can return it to us for replacement or full product refund, please contact us before your returns.

If you wish to return goods after 30 days of shipping then you should first contact our customer service department to see whether a return is appropriate.

Before returning your, please make sure you have gone through the troubleshooting guide and have addressed the following common issues:
Q: Have you given yourself enough time to try the hearing aids?
A: At minimum, it takes about 7 days for your brain to start getting used to hearing aids. Keep in mind that your hearing aids are compensating for your degree of hearing loss, and it will take time for you to condition your brain to processing the new sounds.
Q: Why does everything sound tinny and loud?
A: Everything will sound loud during the first 7 days. Your brain is re-registering sounds that were missing prior to the hearing aids.
Q: Is there wax build-up in the tubing and/or domes of your Good device?
A: Clean the tubing and device with a soft, dry cloth, and use the cleaning brush and/or wire.
Q:Have the batteries run out?
A: Put in new batteries of the correct size and close the battery door fully, until you hear a click, and then chimes will indicate that the aid has turned on.
Q: Is there excessive whistling or feedback?
A: Play with the ideal positioning of the ear piece in your ear canal. Try a different dome and reduce the volume of your hearing aid. It may be set at levels that are too high. *Keep in mind that there are times when feedback should occur. This lets you know your device is working.
Q: Have you tried a different-sized tube or dome so that it fits more comfortably?
A: If you need assistance changing these pieces, please refer to the pictures in your user guide. If you do not have additional tubes or domes, let us know and we can send you these items free of charge.

If for whatever reason you aren't 100% satisfied with our hearing aids, you can return them to us within 30 days for a full refund. There are no restocking fees or other hidden fees to trial an (we won't be able to cover the return shipping fees). We make the return process very simple and there are no discussions required to get a full refund within the 30 day trial period.
Once the hearing aids are received back in our office, a member of our team will contact you to confirm the refund has been processed within 72-hours upon receipt, provided that the hearing aid(s) are still in good condition.